Privacy Policy
Effective date: September 2026
1. Who we are
Touchline ("we", "us", "our") operates touchlineltd.co.ke and its subdomains (branding.touchlineltd.co.ke, signage.touchlineltd.co.ke). We are a branding and signage company registered in Nairobi, Kenya.
2. Information we collect
We collect information you provide directly:
- Name, email address, phone number
- Company name and business details
- Project specifications (logos, designs, quantities)
- Delivery addresses
- Payment information (processed securely via third-party providers)
We also collect automatically:
- Browser type and IP address
- Pages visited and time spent on our site
- Referring website
3. How we use your information
- To respond to your enquiries and provide quotes
- To process orders and deliver products/services
- To send project updates and order confirmations
- To improve our website and services
- To comply with legal obligations
4. Information sharing
We do not sell or rent your personal information. We may share data with:
- Delivery partners (for shipping your orders)
- Payment processors (for handling transactions)
- Analytics providers (anonymised usage data)
- Law enforcement (when legally required)
5. Data security
We implement industry-standard security measures including encrypted data transmission (HTTPS), secure server infrastructure, and access controls. However, no method of transmission over the internet is 100% secure.
6. Cookies
We use essential cookies to maintain your session and brand preferences. We do not use advertising or tracking cookies. See our Cookie Policy for details.
7. Your rights
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
To exercise these rights, email us at info@touchlineltd.co.ke.
8. Data retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Enquiry data is retained for 12 months. Order data is retained for 7 years as required by Kenyan tax law.
9. Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact us
For privacy-related enquiries, contact us at:
- Email: info@touchlineltd.co.ke
- Phone: +254 722 668 696
- Location: Nairobi, Kenya